Businesstravelogues International business Home Page
Businesstravelogues Business Etiquette and business protocol Home Page
 Reports on international business culture, business etiquette, business protocol, dining, negotiation, taboos, do's and don'ts, travel advice. meeting skills, using interpreters, translation issues, job hunting, marketing and trade show check list.
 Business Tools for International Executives
 International Business Gifts for ALL cultures
 Businesstravelogue's Details
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 Businesstravelogues International Credit Card Security
 Businesstravelogue's International Consumer Information
 Businesstravelogue's International Disclaimer


  
Consumer Issues: Returns, Policy, Faulty Items
Businesstravelogue.com  
In preparing this Web site, Businesstravelogue.com has applied the recommendations of the Australian Competition and Consumer Commission (ACCC) on the requirements of a good E-commerce site. We believe we have implemented all the ACCC recommended practices plus those of the OECD guidelines for an Electronic Commerce site. Guidelines are found at www.accc.gov.au .

Businesstravelogue.com makes the following commitments to customers:-

  • We will maintain and protect the privacy of customer information and will not share or sell it to anyone.
  • The information supplied about the products is believed to be truly representative of what is supplied. Please note that manufacturers reserve the right to change specifications without notice.
  • We will not spam customers with unsolicited email.

If a business report does not meet the description provided, Businesstravelogue will replace the report or refund the total cost of the product.

All business tools and gifts are covered by the respective warranty of the manufacturers and will be repaired or replaced according to the individual warranties. All prices are in Australian dollars and business gifts and business tools include the 10% Goods & Services Tax (GST) as we currently only sell business tools and gifts items within Australia. Business reports sold to overseas customers DO NOT incur GST and this tax is subtracted from the GST included price. Pricing and stock availability of business tools and business gifts are subject to change without notice.

Please note: Address details are required to meet the requirements of providing a receipt for the 10% General Service Tax on purchases made by Australians.

Return Policy of Business Gifts and Business Tools

(Not including Software)

Business tools and gifts found to be faulty, can be exchanged within 7 days of delivery. Warranty period and associated services supplied by manufacturers varies between manufacturers. Customers may be required to contact the manufacturer or their respective agent directly as indicated on warranty information. Otherwise you may obtain exchange information/authorisation for the goods by Emailing Returns@businesstravelogue.com. In some cases authorisation may be required from the manufacturer or their respective agent.

Return of Software

Faulty software (as defined within the terms of the product's warranty) can be returned for replacement. Opened software cannot be exchanged unless it is faulty. Check the warranty information supplied with the product as you may have to contact the manufacturer or agent directly. Otherwise, you may obtain exchange authorisation for return software by Emailing Returns@businesstravelogue.com.

All returns due to faults will take approximately one week to process when stock is readily available. If stock is not available, the customer will be informed of the date when the earliest shipment can be made.

All conditions, warranties, guarantees, rights and remedies as dictated by the Australian Trade Practices Act are additional to the rights specified above unless specifically stated otherwise.

Shipping of Business Goods and Gifts

Tools and gifts are only sold to customers residing in Australia. ALL purchased tools and gifts are couriered to the purchaser and are ONLY delivered to a street address within Australia.

Deliveries WILL NOT be made to Post Office Boxes!

Delivery will vary between 1 to 3 days for capital cities with rural and remote regions taking 1 to 3 days longer. Customers will be emailed once the product has been shipped.

The CREDIT CARD used in the purchase of the business tool or gift MUST BE PRESENTED or photo Identification (eg. Drivers Licence) as a means of identification to complete delivery of the goods. Inability to provide proper identification will result in the goods being returned to the supplier. If there are alternative delivery options or times, please email us or call us (03 5427 3613) quoting your order number and we will try to provide such extra information to the courier service for your delivery.

Note: All Credit card purchases are electronically checked by the card company against stolen cards lists and for fraudulent use. Businesstravelogue also performs random checks on transactions prior to shipment.

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